Frequently Asked Questions

 

Please select a query below to jump straight to the answer or simply scroll down to browse through all questions and answers.

 

Q. What are your delivery fees?

Q. Do you deliver on Sundays or outside of normal business hours?

Q. Can we pick up the toys?

Q. Are the toys clean?

Q. What is your minimum order?

Q. Are you insured?

Q. What happens if a toy breaks?

Q. What are your payment methods?

Q. What is your cancellation policy?

Q. Do you offer a discount for long term hire?

Q. Do you have toy packages?

Q. Is everything you have on the website?

Q. Can you provide any other party services?

Q. I’m tossing up between your toys and a jumping castle. Any advice?

Q. Are the toys suitable for corporate hire?

Q. What are your terms and conditions?

 

Q. What are your delivery fees?

A. Our delivery/pick up fee to residential addresses starts at $60 depending on your suburb within the Sydney Metropolitan region. Delivery/pick up to an external venue (e.g. restaurant, hall, function centre, park, business etc) starts at $80. Additional charges apply to areas outside our delivery zone, hard to access locations (e.g. no direct van access, lifts, loading docks etc) or extremely large orders. Please contact us with any queries.

 

Q. Do you deliver on Sundays or outside of normal business hours?

A. Yes we generally do deliver on Sundays and after hours although this will incur a 20% surcharge on whole order (including the delivery fee) There is also a minimum order of $200.

 

Q. Can we pick up the toys?

A. We are a delivery service and do not offer pick-up. Our toys are in storage with no public access. 

 

Q. Are the toys clean?

A. Being parents ourselves, we place a high importance on cleanliness and hygiene. Our toys are cleaned before and after each use and we do ask that toys are returned in the same condition as they were hired. 

 

Q. What is your minimum order?

A. Our minimum order is $50 plus delivery/pick up. For Sunday events held at external venues (i.e. require same day delivery/pick up) the minimum order is $200 including the delivery fee but excluding the 20% Sunday surcharge (total overall spend would be minimum $240)

 

Q. Are you insured?

A. Yes we are covered for $10,000,000 in public and products liability insurance.

 

Q. What happens if a toy breaks?

A. Our toys are high quality, durable, safe toys - so it is very unusual that the toys would break. In the unlikely event that it does - don't try and fix the toy - keep the toy & parts together and let us know. After discussion with hirer, we will decide who is liable for the damage and in some instances you will need to pay for repair/replacement. Do not allow children to play with damaged toys.

 

Q. What are your payment methods?

A. We accept full payment within 3 business days of sending you the invoice via bank transfer, Visa, MasterCard or 50% deposit on booking and 50% cash on delivery to residential addresses only. Tiny Tots Toy Hire reserve the right to cancel an order at our discretion if payment is not received by the due date on the electronic invoice.

 

Q. What is your cancellation policy?
A. If for any reason you need to cancel your order, we will issue you with a full refund provided you cancel via email within 14 days of your delivery date. If you need to cancel with 13-7 days of your delivery date, we will issue you with a refund minus a $75 charge. Cancellations received between 0-6 days prior to delivery date will not be refunded.

 

Q. Do you offer a discount for long term hire?
A. Yes, just contact us with your needs and we will discuss it with you.

Q. Do you have toy packages?
A. We don’t have set packages as everyone’s needs are different and availability is always changing. But if you’re unsure of what you want/need or have a set budget you would like to stick to, please contact us and we will gladly put a customised package together for you! 

 

Q. Is everything you have on the website?
A. Generally yes, although as we are constantly sourcing new items and expanding so make sure you follow us on Facebook and Instagram to stay up to date with our latest releases! If there is something specific you are looking for, please contact us and we’ll do our best to source it for you.

 

Q. Can you provide any other party services?
A. Yes! We can do pretty much everything, or if we can’t… we know someone that can! Invitations, photography, themeing, party bags, balloons, cakes, jumping castles, face painting etc. 

 

Q. I’m tossing up between your toys and a jumping castle. Any advice?
A. Jumping castles are great and OLDER kids love them. Our toys are tailored for ages 0-6 years, which means they’re perfect for the little ones who may be scared of the jumping castle or who won’t even get a turn because the older kids will squash them! Not to mention, you get to keep our toys for the whole weekend, so better value for money and a more original kids’ entertainment option. Having said that, there’s no reason why you can’t have both if you have children of varying ages at your event. Ask us who we recommend!

 

Q. Are the toys suitable for corporate hire?
A. Our toys are ideal for corporate events! Family fun days, conferences, Christmas parties, fetes/carnivals, childcare facilities, RSL clubs, and shops have all used our service. We offer the perfect solution to kids’ entertainment with a large range of toys to suit different tastes and needs. We are also fully insured.


Your event will be the talk of the town with our toys as the children will be entertained for hours while the parents relax and thank YOU for it! You can be assured of our professional friendly service, high quality toys and to top it off, we deliver and pick-up on a pre-scheduled basis so you have one less thing to worry about.  

 

We can also offer a service for corporate staff that are relocated to the Sydney region for an extended period with their family. This could be as short as one week to even a year away from their normal household environment. We can make their stay feel more like home by providing their children with toys to replace the ones they couldn’t bring with them.  
For hotels and managed apartments we can offer a service to your family guests, offering a great range of toys to make their stay even more enjoyable and memorable.
Please contact us and we’re happy to discuss the options with you or even come out and see you in person.

 

Q. What are your terms and conditions?
A. Please click here for full terms and conditions.

 

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