Frequently Asked Questions

 

Please select a query below to jump straight to the answer or simply scroll down to browse through all questions and answers.

 

Q. What are your delivery fees?

Q. Do you deliver on Sundays or outside of normal business hours?

Q. Can we pick up the toys?

Q. Are the toys clean?

Q. Do you have a minimum order?

Q. Are you insured?

Q. What happens if a toy breaks?

Q.What are the payment methods?

Q. What is your cancellation policy?

Q. Do you offer a discount for long term hire?

Q. Do you have toy packages?

Q. Is everything you have on the website?

Q. Can you provide any other party services?

Q. I’m tossing up between your toys and a jumping castle. Any advice?

Q. Are the toys suitable for corporate hire?

Q. What are your terms and conditions?

 

Q. What are your delivery fees?

A. Our delivery and pick-up fee is $50 total within Sydney metropolitan region, and we set it all up for you at no charge. Additional charges may apply to areas outside delivery zone, hard to access locations (e.g. no van access) or extremely large orders. Please contact us with any queries.

 

Q. Do you deliver on Sundays or outside of normal business hours?

A. Yes we generally do deliver on Sundays and after hours although this will incur a 20% surcharge on whole order (including the delivery fee) There is also a minimum order of $200.

 

Q. Can we pick up the toys?

A. We are a delivery service and do not offer pick-up. Our toys are in storage with no public access. 

 

Q. Are the toys clean?

A. Being parents ourselves, we place a high importance on cleanliness and hygiene. Our toys are cleaned before and after each use and we do ask that toys are returned in the same condition as they were hired. 

 

Q. Do you have a minimum order?

A. Minimum order is $100 including the delivery fee.

 

Q. Are you insured?

A. Yes we are covered for $10,000,000 in public and products liability insurance.

 

Q. What happens if a toy breaks?

A. Our toys are high quality, durable, safe toys - so it is very unusual that the toys would break. In the unlikely event that it does - don't try and fix the toy - keep the toy & parts together and let us know. After discussion with hirer, we will decide who is liable for the damage and in some instances you will need to pay for repair/replacement. Do not allow children to play with damaged toys.

 

Q.What are the payment methods?

A. We accept cash on delivery or direct deposit (at least 7 days prior to delivery). Please advise preferred payment method on order form.

 

Q. What is your cancellation policy?
A. A booking cancellation made within 48 hours of the delivery date will incur a 50% cancellation fee. Payments for events cancelled upon delivery or in less than 48 hours notice will not be refunded.

 

Q. Do you offer a discount for long term hire?
A. Yes, just contact us with your needs and we will discuss it with you.

Q. Do you have toy packages?
A. We don’t have set packages as everyone’s needs are different and availability is always changing. But if you’re unsure of what you want/need or have a set budget you would like to stick to, please contact us and we will gladly put a customised package together for you! 

 

Q. Is everything you have on the website?
A. As a general rule, yes. Although we are constantly sourcing new toys and expanding, so if you can’t find something you’re looking for, please contact us and we’ll do our best to get it for you.

 

Q. Can you provide any other party services?
A. Yes! We can do pretty much everything, or if we can’t… we know someone that can! Invitations, photography, themeing, party bags, balloons, cakes, jumping castles, face painting etc. 

 

Q. I’m tossing up between your toys and a jumping castle. Any advice?
A. Jumping castles are great and OLDER kids love them. Our toys are tailored for ages 0-6 years, which means they’re perfect for the little ones who may be scared of the jumping castle or who won’t even get a turn because the older kids will squash them! Not to mention, you get to keep our toys for the whole weekend, so better value for money and a more original kids’ entertainment option. Having said that, there’s no reason why you can’t have both if you have children of varying ages at your event. Ask us who we recommend!

 

Q. Are the toys suitable for corporate hire?
A. Our toys are ideal for corporate events! Family fun days, conferences, Christmas parties, fetes/carnivals, childcare facilities, RSL clubs, and shops have all used our service. We offer the perfect solution to kids’ entertainment with a large range of toys to suit different tastes and needs. We are also fully insured.


Your event will be the talk of the town with our toys as the children will be entertained for hours while the parents relax and thank YOU for it! You can be assured of our professional friendly service, high quality toys and to top it off, we deliver and pick-up on a pre-scheduled basis so you have one less thing to worry about.  

 

We can also offer a service for corporate staff that are relocated to the Sydney region for an extended period with their family. This could be as short as one week to even a year away from their normal household environment. We can make their stay feel more like home by providing their children with toys to replace the ones they couldn’t bring with them.  
For hotels and managed apartments we can offer a service to your family guests, offering a great range of toys to make their stay even more enjoyable and memorable.
Please contact us and we’re happy to discuss the options with you or even come out and see you in person.

 

Q. What are your terms and conditions?
A. Please click here for full terms and conditions.

 

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